Zlozarinnyshunis

Return Policy

Last updated: 30 March 2026 · Effective date: 30 March 2026

Seller: Zlozarinnyshunis · 2920 Bloor St W, Etobicoke, ON M8X 1B6, Canada · Email: info@zlozarinnyshunis.world · Phone: +1 (416) 239-3566

1. Overview

At Zlozarinnyshunis, we want you to be satisfied with your purchase of VitalHerbaLife. This Return Policy sets out the conditions under which you may return a product and receive a refund or exchange.

This policy applies to all purchases made through our website at zlozarinnyshunis.world and is in addition to your statutory rights under applicable Canadian consumer protection legislation, including the Consumer Protection Act, 2002 (Ontario).

2. Return Window

You may request a return within 14 calendar days of the date you received your order. After this period, we are unable to accept returns unless the product is defective or there has been an error on our part.

The return window begins on the day you (or a person you designate, other than the carrier) receive physical possession of the product.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 14 calendar days of delivery;
  • The product must be unused and in its original, unopened packaging;
  • The product must be in the same condition as when it was received — undamaged, with all original seals intact;
  • You must have proof of purchase (order confirmation email or order number);
  • The product must not have been purchased as part of a promotional offer that explicitly excluded returns (if applicable).

3.1 Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or had their seals broken (for hygiene and safety reasons);
  • Products that have been damaged after delivery due to improper handling by the customer;
  • Products returned after the 14-day return window has expired;
  • Products that are not in their original packaging or are missing components.

Please note that as VitalHerbaLife is a food supplement intended for consumption, we are unable to accept returns of opened or partially used products for health and safety reasons, except where the product is defective.

4. Defective or Incorrect Products

If you receive a product that is:

  • Defective, damaged, or of unsatisfactory quality;
  • Not as described on our Website;
  • Incorrect (i.e., a different product from what you ordered);

you are entitled to a full refund or replacement at no additional cost to you, regardless of whether the product has been opened. In such cases, you will not be responsible for return shipping costs.

Please contact us within 7 days of receiving a defective or incorrect product and provide photographic evidence where possible.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Email us at info@zlozarinnyshunis.world or call +1 (416) 239-3566 within the 14-day return window.
  2. Provide your details: Include your full name, order number, the product you wish to return, and the reason for the return.
  3. Await authorisation: We will review your request and respond within 2 business days with a Return Merchandise Authorisation (RMA) number and return instructions.
  4. Package the product: Securely package the product in its original packaging, including all components and documentation.
  5. Ship the return: Send the product to the return address provided in our return instructions. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Please do not send products back without first receiving an RMA number. Returns without authorisation may not be processed.

6. Return Shipping Costs

Unless the return is due to a defective product, an incorrect item, or an error on our part:

  • The cost of return shipping is the responsibility of the customer;
  • We recommend using a trackable shipping method, as we cannot accept responsibility for items lost or damaged in transit;
  • Original shipping charges paid at the time of purchase are non-refundable (unless the return is due to our error).

7. Refund Process

7.1 Refund Timeline

Once we receive and inspect your returned product, we will notify you by email of the outcome of your return request. If approved:

  • Refunds will be processed within 14 business days of receiving the returned product;
  • The refund will be issued to the original payment method used at the time of purchase;
  • Please allow additional time for your bank or payment provider to process the refund (typically 3–10 business days).

7.2 Refund Amount

The refund amount will be the purchase price of the returned product. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

7.3 Partial Refunds

In certain circumstances, we may issue a partial refund where only part of an order is returned, or where a product is returned in a condition that does not fully meet our return eligibility criteria (at our discretion).

8. Exchanges

We do not currently offer direct product exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Cancellations

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible at info@zlozarinnyshunis.world or +1 (416) 239-3566. We will make every effort to cancel the order before dispatch. If the order has already been dispatched, you will need to follow the return process described above.

10. Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under applicable Canadian law. Under the Consumer Protection Act, 2002 (Ontario) and other applicable legislation, you may have additional rights, including:

  • The right to cancel a distance contract within 7 calendar days of receiving the product (cooling-off period);
  • Rights in respect of goods that are not of acceptable quality, not fit for purpose, or not as described.

If you believe your statutory rights have been violated, you may also contact the Ontario Ministry of Public and Business Service Delivery (Consumer Protection Ontario) or the Competition Bureau of Canada.

11. Dispute Resolution

If you are not satisfied with how we have handled your return or refund request, please contact us directly at info@zlozarinnyshunis.world. We will make every effort to resolve your concern promptly and fairly.

If we are unable to resolve your complaint, you may seek assistance from:

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting to our Website with a revised "Last updated" date. The policy in effect at the time of your purchase will apply to your order.

13. Contact Us

For all return and refund enquiries, please contact our customer service team: